TERMS & CONDITIONS

All treatments provided by Everyday Massage will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.
Treatments will only be conducted if Everyday Massage deems the treatment safe for the client to receive
GP/Consultant permission may be required before treatments can be provided

Everyday Massage has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour.

A booking is confirmed once Everyday Massage and the client have both agreed a date, time, duration and location for a treatment
While I understand that life and work can be unpredictable, I ask that you give me at least 24 hours notice if you want to cancel or reschedule your appointment otherwise I will have to ask for 50% of the fee as a late cancellation charge to cover my losses.
Cancellations for Workplace Massage bookings with fewer than 7 days notice incur a 50% charge, and bookings cancelled with fewer than 48 hours notice incur a full charge.

Feedback may be requested from the client at Everyday Massage’s discretion
Content may be used in publicity material and on the website, with the permission of the author

Website content will be authorised and managed at Everyday Massage’s discretion, including testimonials

Everyday Massage accepts payment in cash, by card, bank transfer or through paypal
Invoices will be sent to clients who do not pay for, or who cancel, treatments
Invoices must be paid within 7 days of the issue date

If a client wishes to make a complaint about Everyday Massage, this must be emailed to the address specified at everydaymassage.co.uk/contact
Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
All complaints will be taken very seriously and a response will be provided within 28 days